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COMPETENCY-BASED Interview Questions and Answers! (STAR Technique & Sample Answers!)

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COMPETENCY-BASED Interview Questions and Answers by Richard McMunn of: https://passmyinterview.com/competency-interview-questions-answers/
#competencybasedinterviewquestions #startechnique #interviews
In this next video, I will teach you how to answer competency-based interview questions. If you have a job interview coming for any role or any company, make sure you stay tuned, please subscribe, and give the video a LIKE.

In this tutorial, I will cover three things.
1. I will explain what competency-based interview questions are.
2. I will give you a brilliant structure to use when answering competency-based interview questions.
3. I will give you several example competency-based questions and top-scoring answers!

WHAT ARE COMPETENCY-BASED INTERVIEW QUESTIONS?
When a hiring manager creates the person specification for a job, they will usually create a list of COMPETENCIES that are required to do the job properly. Competencies are a set of characteristics and skills needed in a particular job.

Example competencies for job interview include:
– Teamwork.
– Problem-solving.
– Customer focus.
– Decision-making.
– Responsibility.
– Results-driven.

How do you prepare for a competency-based interview?

Competency-based interview questions will usually start with:
Q. Tell me about a time when you…
Q. Describe a situation you were in where you had to…
Q. Give an example of a time when you…

So, you can see that the interview question is asking you to give a SPECIFIC SITUATION you have previously been in that demonstrates the competency being assessed.

HOW SHOULD YOU ANSWER COMPETENCY-BASED INTERVIEW QUESTIONS?
A brilliant tried-and-tested structure for answering competency-based interview questions is to use the STAR technique. With the STAR technique…

– You start off and tell the interviewer the SITUATION you were faced with.
– You then move and explain the TASK that needed doing.
– You then give details about the ACTION you took.
– Finish off with the RESULTS following your actions!

EXAMPLE COMPETENCY-BASED INTERVIEW QUESTIONS AND ANSWERS
The first question is based on the competency of CUSTOMER FOCUS.

COMPETENCY-BASED INTERVIEW QUESTION.
Q1. Tell me about a time when you provided excellent customer service. 02:45

The next interview question is based on the competency of PROBLEM-SOLVING.

COMPETENCY-BASED INTERVIEW QUESTION.
Q2. Describe a situation when you had to solve a difficult problem. 04:03

The next interview question is based on the competency of DECISION-MAKING.

COMPETENCY-BASED INTERVIEW QUESTION.
Q3. Tell me about a time when you had to make a difficult decision. 05:36

The next interview question is based on the competency of TEAMWORK.
Q4. Tell me about a time when you worked as part of a team. 06:55

MORE USEFUL COMPETENCY-BASED INTERVIEW QUESTIONS AND ANSWERS TRAINING VIDEOS BY RICHARD MCMUNN ON YOUTUBE:
STAR technique interview answers: https://youtu.be/8QfSnuL8Ny8
Behavioural interview questions and answers: https://youtu.be/ZLtO_7LjzVg
Live mock job interview: https://youtu.be/RFqO4cZfp80

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

DOWNLOAD RICHARD’S TOP-SCORING ANSWERS TO JOB INTERVIEW QUESTIONS:
https://passmyinterview.com/competency-interview-questions-answers/

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28 Comments

28 Comments

  1. @bamaniafamily3254

    March 29, 2024 at 4:18 pm

    I got the job, I got PC Admin role which I was hoping for, I hope to grow to manager position. Thank you so much, you are saving so much of lives, it's a matter of urgency, people should PAY for this. Thank you

  2. @earlgidadzie

    March 29, 2024 at 4:18 pm

    Could you make a video on deciphering the real answers Interview expect from various types of questions?

  3. @Dplaysitcool

    March 29, 2024 at 4:18 pm

    First video I've watched on this channel, I was like… "Jeez, calm down mate …. " Ha

  4. @cynthiandlovu9670

    March 29, 2024 at 4:18 pm

    Hi Richard..Can you help with the best way to answer these question's. Also state which competency is each one of them. Thank you.
    Q1..Describe a situation when you had to make a decision without consulting your supervisor
    Q2.Describe a time when you had to meet a deadline but was interrupted
    Q3.Describe a time when you had to plan for several alternative cause of action in response to new organization direction

  5. @inchisable

    March 29, 2024 at 4:18 pm

    Thanks a lot for the wonderful videos. ❤

  6. @soffiahussain7479

    March 29, 2024 at 4:18 pm

    What if this was your 1st job then would you answer these questions with normal life problem solving ?

  7. @TECHINFOS

    March 29, 2024 at 4:18 pm

    I have my interveiw scheduled for corporate analyst development program at JPMC can you share some resources/video for competency based interview question for this position

  8. @attiano1

    March 29, 2024 at 4:18 pm

    I have a job interview in the security department in an airport, could you please give me some advice regarding a competency based interview for this position

  9. @Nousa

    March 29, 2024 at 4:18 pm

    Can you come with me I have an interview next week 😟 help 😅

  10. @simornsorn3836

    March 29, 2024 at 4:18 pm

    I am very hard to come up with my brainstorming after 4 years up to now, I am not selected for an interview. if I were selected, I would follow your instructions for COMPETENCY-BASED. Anyone can tell me why? or because it was a long gap period that I had no job. i'm sad.

  11. @Dezzypelz

    March 29, 2024 at 4:18 pm

    Dear Richard,

    Thank you for this particular video!!
    I only came across your videos few days ago and I have just passed my interview with Hsbc uk, they were all competency based questions and thanks to your videos i did very well🎉🎉

  12. @ibrahimhussein8347

    March 29, 2024 at 4:18 pm

    @careerVidz Thanks Sir, I have one comment for you most of your examples for the competency based interview are related business or private firms examples.

    Could you please give and bring an example for nonprofit agencies like United Nations and other nonprofit organizations

  13. @ibrahimhussein8347

    March 29, 2024 at 4:18 pm

    Thanks Sir, I have one comment for you most of your examples for the competency based interview are related business or private firms examples.

    Could you please give and bring an example for nonprofit agencies like United Nations and other nonprofit organizations

  14. @mazenothman1032

    March 29, 2024 at 4:18 pm

    I have watched the video and i have one question, you were answering mostly as a customer service manager. I am a Graduate software engineer can i answer these questions using my own work experience, explaining technical problems?

  15. @user-me5ub3fj4r

    March 29, 2024 at 4:18 pm

    Hi Richard I have CBBI exam tomorrow it will be set of CBBI interviews with 4 panelist each interview will last for 45 minutes,
    I applied for a ( Senior Security System Eng. such as CCTV) so kindly advise how I should prepared specially it will be almost 3 hours.
    I did my research I found one candidate sharing very minimal information about his interview with the same company he said it was about teamwork with colleagues, accountability on work, negotiations, achievements.

  16. @ibangaemmanuel8537

    March 29, 2024 at 4:18 pm

    I loved the team work answer

  17. @nicoleaxton7948

    March 29, 2024 at 4:18 pm

    Might be silly question, but can you make up your responses or does it have to be an actual time? As sometimes I struggle to remember examples and get flustered!

  18. @OwainapDewi

    March 29, 2024 at 4:18 pm

    I cant imagine giving these answers during an interview, it makes one sound so fake and disingenuous, I cant imagine calling myself a "caring coworker" or something so odd.

  19. @ryonchero4401

    March 29, 2024 at 4:18 pm

    Excellent thanks so much for this content

  20. @abimbolafatoki232

    March 29, 2024 at 4:18 pm

    Hello Richard , pls how do i prepare for a case study interview for customer service, i have one cominh up, can any1 give any advice pls

  21. @dannypuk8232

    March 29, 2024 at 4:18 pm

    I GOT THE JOB!!!! thank you sooooo much for the help!!! I am now a general manager!!!!! Sooooo happy!

  22. @kopiwajames3191

    March 29, 2024 at 4:18 pm

    morning sir am sitting for senior fire officer position/station fire officer compentency

  23. @giocondadenovais903

    March 29, 2024 at 4:18 pm

    Can you please make a video for Healthcare settings? Cheers

  24. @chandangowda3332

    March 29, 2024 at 4:18 pm

    Dont you think the hiring managers also watch these videos and reject us for copying these answers?

  25. @Xoxo-py1rn

    March 29, 2024 at 4:18 pm

    Hi , can you give examples on how to respond to probing question when answering competency questions such as how the situation made you feel? How would you react if the outcome was different?

  26. @londreseeu562

    March 29, 2024 at 4:18 pm

    People seems worried on the comments….imagine have to do that when English is your second language! What a challenger….I love it.

  27. @okotchono3822

    March 29, 2024 at 4:18 pm

    Thanks I passed by CBI

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