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How Would You Deal With A Difficult Customer? (INTERVIEW QUESTIONS & ANSWERS!)

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How Would You Deal With A Difficult Customer? (INTERVIEW QUESTIONS & ANSWERS!) By Richard McMunn of:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
#customerserviceinterviewquestions #interviews #jobinterviewtips
3 TIPS FOR ANSWERING THE INTERVIEW QUESTIONS: How Would You Deal With A Difficult Customer?
INTERVIEW TIP #1
Say you will use effective communication skills to deal with the difficult customer. You should listen more than you speak!

INTERVIEW TIP #2
Use a set process for dealing with a difficult customer:
STEP 1: Listen and let them speak.
STEP 2: Ask questions to get to the bottom of their issue and to establish what their needs are.
STEP 3: Establish a common connection.
STEP 4: Come up with a solution or a recommendation that they are happy with.

INTERVIEW TIP #3
Never get irate with a difficult customer and always remember you are representing your company’s brand, so you must be professional!

OTHER USEFUL INTERVIEW QUESTIONS AND ANSWERS VIDEOS ON YOUTUBE:
21 Customer Service Interview Questions and Answers: https://youtu.be/YY7NFNMiQN4
Interview Questions and Answers: https://youtu.be/KCm6JVtoRdo

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

DOWNLOAD 21 GREAT ANSWERS TO CUSTOMER SERVICE INTERVIEW QUESTIONS!
https://passmyinterview.com/answers-to-customer-service-interview-questions/

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39 Comments

39 Comments

  1. @lisal1880

    March 29, 2024 at 12:02 am

    This question always frustrates me because what if you have never been in this situation or what if you have never worked in customer service? How do you answer such question then?

  2. @ahadeditz476

    March 29, 2024 at 12:02 am

    Love your advice and love you from Pakistan

  3. @ndukeabasiikpembe821

    March 29, 2024 at 12:02 am

    Thank you very much👏🏻
    This has been really helpful for me..

  4. @jaydenritchie1992

    March 29, 2024 at 12:02 am

    Depends if its my fault or not.

  5. @ianlaurian6071

    March 29, 2024 at 12:02 am

    You are a life saver

  6. @Supercraft_3000

    March 29, 2024 at 12:02 am

    Awesome video this is one question I struggle answering properly I will try this one for future interviews 🙂

  7. @dineshtimsina7504

    March 29, 2024 at 12:02 am

    Hi McMunn, hope you are doing well. Tell me about a time when you got bad rating from customer? How to answer this question by STAR method. This question was asked twice in AWS Data Center Technician interview.

  8. @wajji.khan55

    March 29, 2024 at 12:02 am

    Tomorrow is my interview wish me good luck

  9. @humanscandoanything5154

    March 29, 2024 at 12:02 am

    have a happy day you are strong🙂

  10. @S1LV_ZA

    March 29, 2024 at 12:02 am

    Had one of the most difficult customers i have ever had in my 11 years of sales service. This will definitely help me to not punch that customer in the face next time. 😅

  11. @mrindiha4325

    March 29, 2024 at 12:02 am

    Have i deal with her properly about us

  12. @saharsisters877

    March 29, 2024 at 12:02 am

    God Allah bless you sir ur the best love ❤️

  13. @danlc95

    March 29, 2024 at 12:02 am

    At the car wash, my old boss would kick them off the property, and tell them not to come back.

    It was funny actually, he would tell them to "punch out" like he would when he sent us home for the day.

    He was a hero to us that worked for him. He was fair, and treated us ithe respect.

    He worked at Ford at their world headquarters as an executive in the accounting department. He owned three carwashes and they're all still under contract with operators. He's made millions, but always stayed down to earth.

  14. @daftpunk3401

    March 29, 2024 at 12:02 am

    Question about "dealing with difficult customer" should be serious red warning light when looking for a job.

    Unless someone likes to deal with difficult customers – then this seems to be dream job.

  15. @sissigou8697

    March 29, 2024 at 12:02 am

    If the customer refuse to speak to you? How would deal with?

  16. @LuisHernandez-ly4oh

    March 29, 2024 at 12:02 am

    I just wanted to thanks you, I got a offer today, for management position. Thanks for your videos. 🍀🍀👍🏼🙏🏼

  17. @jainabmansuri6750

    March 29, 2024 at 12:02 am

    Thnk you so much sir

  18. @anassfajri8922

    March 29, 2024 at 12:02 am

    I want to learn your interview answers but they are too long . Short answers are the best 😊.
    Nevertheless , good job ❤️❤️❤️

  19. @betinaconsani2325

    March 29, 2024 at 12:02 am

    Good e evening!
    For the love of God answer me a question please.
    My son's electric bike was stolen from the bay club, they say they are not responsible for thefts inside or outside the gym. Edtou I paid $2,000 for a bike for my 14-year-old son to go to Escoka and swim training. Do you have an answer on this?
    I’m here LA

  20. @erengabyreigns8413

    March 29, 2024 at 12:02 am

    This was very helpful thank you…!!

  21. @sejalgupta7406

    March 29, 2024 at 12:02 am

    Can I use this points/ tricks for preparing airhostess/ cabin crew interview question

  22. @resmirosh7171

    March 29, 2024 at 12:02 am

    Hi.. Can you give an example with finance related dealing with a difficult customer. Thanks
    Subscribed already👍

  23. @queennea-lciathemaleficien5341

    March 29, 2024 at 12:02 am

    Please can you give scenarios of when you had a difficult customer aswel as how to give good customer service and how to become VIP Flight Attendant thank you I listen to most of your interviews and would love to pass my next interview

  24. @beautykitchen5550

    March 29, 2024 at 12:02 am

    Amazing one thank you soo much .i m happy with your help

  25. @sarahp.3163

    March 29, 2024 at 12:02 am

    Hi! This was amazing and well structured, though for my next interview I am required to answer with the STAR method, so I would also need a situational example of dealing with a difficult client. I'm really struggling finding a relevant and effective example, what do you suggest?

  26. @youroop

    March 29, 2024 at 12:02 am

    That's easy. The real challenging question is how do you deal with an entitled KAREN.

  27. @cullinanel2

    March 29, 2024 at 12:02 am

    Richard uses a lot of hand gestures, I've been told over and over again by interview coaches and managers to keep your hands as still as possible throughout the interview. Is this now archaic?

  28. @Edblack_music

    March 29, 2024 at 12:02 am

    The problem is when the client doesn't know how to explain themselves properly, even if you do listen to them lol.

  29. @Minacollections

    March 29, 2024 at 12:02 am

    Thank you for these

  30. @zohaibali2316

    March 29, 2024 at 12:02 am

    Great work thanks a lot sir

  31. @dawoodahmad539

    March 29, 2024 at 12:02 am

    Perfect, not only answer but the body language is also perfect for the interview, open, just right eye contact, speech, everything is impressive. A simple copy of this video can win the interview.

  32. @jamz6306

    March 29, 2024 at 12:02 am

    Q: tell me a time where you could not meet customers request?

  33. @christineconnolly2621

    March 29, 2024 at 12:02 am

    I just discovered your channel and it is SO HELPFUL. It is definitely what is going to land me my next job soon! Thank you!

  34. @jazzyjay168

    March 29, 2024 at 12:02 am

    Hi I want to say thank you😃 ….. I studied these videos like I was in class…. and I got the job today with a zoom interview!!!! Your videos are a blessing for nervous people like myself!

  35. @sternritter9788

    March 29, 2024 at 12:02 am

    Hey, just wanted to thank you for your videos. I watched your videos and practiced for my first corporate interview a few days before my actual interview. And I got an offer yesterday! Thank you and keep up the great content!

  36. @nathancruz9982

    March 29, 2024 at 12:02 am

    Can you make a video on how to become an MP

  37. @GiriAkash

    March 29, 2024 at 12:02 am

    Great answers to solve a conflicts between customer and entrepreneurs. 👍

  38. @sevki9392

    March 29, 2024 at 12:02 am

    One of the best interview in Youtube, it helped me a lot. I wish everyone watching this get the job.

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5 POWERFUL TIPS to BEAT INTERVIEW NERVES & ANXIETY! (How to OVERCOME INTERVIEW NERVES INSTANTLY!)

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5 POWERFUL TIPS to Beat Interview Nerves and Anxiety! (How to OVERCOME INTERVIEW NERVES INSTANTLY!) https://youtu.be/6bJTEZnTT5A?si=mud3-fO0xfhJZdcR #interviewquestionsandanswers #nervousness #anxiety #jobinterviewtips
👇👇👇 *** GET MY INTERVIEW PREPARATION PACK ***
https://passmyinterview.com/job-interview-preparation-pack/

HOW TO OVERCOME INTERVIEW NERVES AND ANXIETY
99% of candidates fail their interviews because they are too nervous and can’t perform to the best of their ability. Interview nerves affect millions of people every day, but there is a solution! In this video, I will give you 5 quick but extremely powerful tips to help you overcome interview nerves. If you have a job interview coming up, watch this video!

I will answer the following 3 questions in this training video:
Do interviewers care if you’re nervous?
How to stop worrying about interviews?
Why do I get so nervous for job interviews?

PLEASE SUBSCRIBE AND GIVE THE VIDEO A LIKE. THANK YOU 🙏 🤩

TIP #1 for overcoming interview nerves is to remember that nerves are actually EXCITEMENT. 01:10

TIP #2 for overcoming interview nerves is to ask yourself the question, WHAT’S THE WORST THAT CAN HAPPEN? 02:19

TIP #3 for overcoming interview nerves is remembering a job interview is just a MEETING! 03:14

TIP #4 for overcoming interview nerves is to practice your answer to the FIRST INTERVIEW QUESTION. 04:01

TIP #5 for overcoming interview nerves is to know what you will say if you can’t answer one of the questions. 05:02

FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/

LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK

20 QUICK ANSWERS to JOB INTERVIEW QUESTIONS! https://youtu.be/nxbhxT8_ZzY?si=gJK69xYmp2dKUSP2

HOW TO INTRODUCE YOURSELF IN AN INTERVIEW https://youtu.be/_cDfQ3UXwnQ?si=FcyLfH5DAGfQO0e1

HOW TO SPEAK ENGLISH CONFIDENTLY https://youtu.be/w28JEwRwE7E?si=rceWNra6_UOXPTkK

10 GREAT THINGS TO SAY IN AN INTERVIEW: https://youtu.be/ZMByWenSRdI

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

👇👇👇 *** GET MY INTERVIEW PREPARATION PACK ***
https://passmyinterview.com/job-interview-preparation-pack/

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7 WORST GRAMMAR MISTAKES PEOPLE MAKE!!

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Are these the 7 worst grammar mistakes people make? To learn how to use grammar, spelling and punctuation correctly, go to our blog at: https://www.how2become.com/key-stage-3-english-grammar-punctuation-spelling/

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12 GREAT THINGS TO SAY IN A JOB INTERVIEW! (How to IMPRESS in any JOB INTERVIEW!) 100% SUCCESS RATE!

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12 GREAT THINGS TO SAY IN A JOB INTERVIEW! (How to IMPRESS in any JOB INTERVIEW!) 100% SUCCESS!
👇👇👇 *** GET MY INTERVIEW ANSWERS! ***
https://passmyinterview.com/job-interview-preparation-pack/
#interviewquestionsandanswers #interviewpreparation #jobinterview
Learn the 12 BEST THINGS to SAY in a JOB INTERVIEW!

*** 10 Great Ways to Prepare for a Job Interview! ***
Welcome to my YouTube channel! In today’s video, we’re diving into an essential topic for anyone on the job hunt: how to prepare for a job interview. Whether you’re a fresh graduate or a seasoned professional, these 10 tips will help you make a fantastic impression and boost your chances of landing that dream job. Let’s get started!

1. Research the Company: Before your interview, take time to understand the company’s mission, values, culture, and recent achievements. This knowledge will help you tailor your answers and show that you’re genuinely interested in the organization.

2. Understand the Job Description: Carefully review the job posting and understand the key responsibilities and requirements. Align your skills and experiences with the job to articulate why you’re the perfect fit.

3. Prepare Your Answers: Anticipate common interview questions and practice your responses. Focus on the STAR method (Situation, Task, Action, Result) to structure your answers effectively.

4. Dress Appropriately: Choose an outfit that fits the company’s dress code. When in doubt, it’s better to be slightly overdressed than underdressed.

5. Plan Your Journey: Ensure you know the interview location and how long it will take to get there. Aim to arrive 10-15 minutes early to account for any unexpected delays.

6. Bring Necessary Documents: Prepare copies of your resume, cover letter, portfolio, and any other relevant documents. Having these on hand shows you’re organized and prepared.

7. Practice Good Body Language: Non-verbal cues are crucial during an interview. Maintain good posture, make eye contact, and offer a firm handshake to convey confidence.

8. Prepare Questions for the Interviewer: Asking insightful questions shows your interest in the role and helps you gauge if the company is the right fit for you. Prepare questions about the team, company culture, and growth opportunities.

9. Follow Up After the Interview: Send a thank-you email to your interviewer expressing gratitude for the opportunity. Mention something specific from your conversation to leave a lasting impression.

10. Stay Positive and Confident: Lastly, maintain a positive attitude and confidence in your abilities. Remember, the interview is as much about you evaluating the company as it is about them assessing you.

I hope these tips help you ace your next job interview! If you found this video helpful, don’t forget to like, comment, and SUBSCRIBE for more career advice and tips. Good luck!

*** MORE GREAT JOB INTERVIEW TRAINING VIDEOS BY RICHARD MCMUNN ***
Watch me PASS a live interview: https://youtu.be/KCm6JVtoRdo?si=kF-m_lcDxqMuWWkA

How to INTRODUCE YOURSELF in a Job Interview: https://youtu.be/cN0t9tLRZTE?si=7Y-jRGVfiz75Mm3Z

Last-Minute Interview Preparation Tips https://youtu.be/4wBy58qk7Bg?si=eeXdjemVPyxK8exl

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

👇👇👇 *** GET MY INTERVIEW ANSWERS! ***
https://passmyinterview.com/job-interview-preparation-pack/

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Why Should We Hire You? (The Best Answer for Freshers & Experienced Candidates in 2022!)

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Why Should We Hire You? (The Best Answer for Freshers & Experienced Candidates in 2022!) https://passmyinterview.com/50-interview-questions-and-answers/
#WhyShouldWeHireYou #InterviewQuestionsAndAnswers #JobInterviewTips
In this quikc but powerful job interview training video, Richard McMunn teaches you how to answer the interview question, why should we hire you?

***************************************************************
DOWNLOAD RICHARD’S TOP 50 ANSWERS TO DIFFICULT INTERVIEW QUESTIONS IN A PDF GUIDE:
https://passmyinterview.com/50-interview-questions-and-answers/
*********************************************************************

Why should we hire you answer example? (Answer Option #1 00:22)
Why should we hire you answer example? (Answer Option #2 00:47)

MORE GREAT JOB INTERVIEW QUESTIONS AND ANSWERS TRAINING VIDEOS BY RICHARD MCMUNN ON YOUTUBE.COM:
How to introduce yourself in a job interview: https://youtu.be/wexzvClUcUk
What are your strengths example answer: https://youtu.be/gCJsGsZ3hhU
What’s your biggest weakness example answer: https://youtu.be/UX_dxcjp5Gw

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

***************************************************************
DOWNLOAD RICHARD’S TOP 50 ANSWERS TO DIFFICULT INTERVIEW QUESTIONS IN A PDF GUIDE:
https://passmyinterview.com/50-interview-questions-and-answers/
*********************************************************************

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ACCOUNTANT INTERVIEW QUESTIONS & ANSWERS! (How to PASS an ACCOUNTING FIRM Job Interview!)

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ACCOUNTANT INTERVIEW QUESTIONS & ANSWERS! (How to PASS an ACCOUNTING FIRM Job Interview!)
👇👇👇 *** GET THE ANSWERS! ***
https://passmyinterview.com/21-brilliant-answers-to-accountant-interview-questions/
#accountant #accountantjob #accountantlife #interviewquestionsandanswers

21 MOST-ASKED ACCOUNTANT INTERVIEW QUESTIONS AND ANSWERS
Q1. Tell me about yourself. 01:58
Q2. Why did you choose accounting as a profession? 05:00
Q3. Why do you want to work for this accounting firm? 07:12
Q4. How would you explain a complicated process or report to someone that had no knowledge of accounting? 08:29
Q5. Can you provide an example of a complex accounting problem you solved? 10:56
Q6. Which accounting software packages are you comfortable using?
Q7. Why do you think you are the best candidate for this position?

👇👇👇 *** GET THE ANSWERS! ***
https://passmyinterview.com/21-brilliant-answers-to-accountant-interview-questions/

Q8. Why did you leave your last accounting firm?
Q9. What are you looking for in your next accounting job?
Q10. How would you deal with a difficult client of the accounting firm? 13:15
Q11. Tell me about when you streamlined processes in a previous accounting role.
Q12. What’s the biggest challenge you will face as an accountant?
Q13. What are the elements of a financial statement?
Q14. Which elements of a financial statement are included in the balance sheet?
Q15. Which financial measure would you use to assess the financial health of a company?
Q16. What are your strengths and weaknesses?
Q17. What would you do if you didn’t get on with someone in our accounting department?
Q18. Where do you see yourself in five years?
Q19. How do you prioritize your work as an accountant when you have to manage multiple deadlines?
Q20. What are your salary expectations?
Q21. That’s the end of your accountant interview. Do you have any questions?

TOP 20 ACCOUNTANT INTERVIEW ANSWERS https://youtu.be/UQa46oDYMuw?si=u738uaYlhYz1vWGk
ACCOUNTS PAYABLE INTERVIEW TIPS https://youtu.be/DlF4AOogTZY?si=HFwbjwHDPy28Bc7b
ACCOUNTS RECEIVEABLE INTERVIEW PREP https://youtu.be/3A6OlmiBtyw?si=dSEVcVpjwpgjqG3V
SENIOR ACCOUNTANT INTERVIEW HELP https://youtu.be/9E3lvRUf6UI?si=IXOFZ7HG7oFOc25o

FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/

LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK

20 QUICK ANSWERS to JOB INTERVIEW QUESTIONS! https://youtu.be/nxbhxT8_ZzY?si=gJK69xYmp2dKUSP2

HOW TO INTRODUCE YOURSELF IN AN INTERVIEW https://youtu.be/_cDfQ3UXwnQ?si=FcyLfH5DAGfQO0e1

HOW TO SPEAK ENGLISH CONFIDENTLY https://youtu.be/w28JEwRwE7E?si=rceWNra6_UOXPTkK

10 GREAT THINGS TO SAY IN AN INTERVIEW: https://youtu.be/ZMByWenSRdI

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

👇👇👇 *** GET MY 21 ACCOUNTANT INTERVIEW ANSWERS ***
https://passmyinterview.com/21-brilliant-answers-to-accountant-interview-questions/

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